Talk to a human.
Last updated: July 2026
01Fastest way to reach us
In short: email us anything — orders, returns, product questions. A real person replies within 24 hours.
Include your order number if your question is about an existing order — it lets us answer in one reply instead of three.
02What to expect
- Response time — within 24 hours, every day of the week
- Order changes — email within 12 hours of ordering and we can still edit the address or cancel
- Returns — start with one email; the full process is on the Return Policy page
- Tracking — your tracking link is in the shipping confirmation email; if it hasn’t arrived within 25 days, write to us
03Who you’re writing to
In short: not a ticket system — the founder reads every email.
BREEBROO is an independent brand run by the Breebroo team. When you email, you’re talking to the person who designed the bag, packs the orders, and actually wants to know if something isn’t right.
04Business details
Breebroo (Aellia)
No 465/B/1, Gane Road, Ragama, Sri Lanka
Operating hours: Mon–Fri, 9am–6pm (Sri Lanka time, GMT+5:30) — but email anytime.