Returns

Love it, or send it back.

Last updated: July 2026

01The 30-day promise

In short: try the bag for 30 days. If you don’t love it, send it back for a full refund. No forms, no interrogation.

You have 30 days from the day your Breebroo arrives to decide if it’s right for you. Use it, pack it, wear it around the house. If it isn’t the bag you hoped for, email us and we’ll arrange the return.

02What qualifies

In short: the bag should come back in resellable condition, with the liner and dividers included.

Bag is undamaged and clean (normal try-on wear is fine)
All dividers and the removable liner are included
Return is requested within 30 days of delivery

03How to start a return

In short: one email. We reply within 24 hours with the return address and instructions.

Email support@breebroo.com with your order number and “Return” in the subject line. We’ll confirm within one business day and guide you through shipping it back.

04Refunds

In short: refunded to your original payment method within 25 business days of the bag arriving back to us.

Once your return arrives and passes a quick check, we issue the refund to the card or account you paid with. Your bank may take a few extra days to show it.

05Damaged or wrong item?

In short: our mistake, our cost — replacement or full refund, and you don’t ship anything back unless we ask.

If your bag arrives damaged or isn’t what you ordered, email us a photo within 7 days of delivery. We’ll make it right immediately.

06Exchanges

We currently offer refunds rather than direct exchanges — the fastest way to get the right item is to return the original and place a new order.